All sales are final.
Due to the intimate nature of our products, we do not accept returns or exchanges once an order has been opened. This is a hygiene policy — non-negotiable.
Defective or damaged items
If your product arrives defective, damaged, or not as described, contact us within 48 hours of delivery. Email ohvenus.shop@gmail.com with your order number and clear photos. We'll assess and replace it — no questions asked.
What counts as defective
- Product does not power on straight from the box
- Physical damage (cracked housing, broken cable) on arrival
- Wrong item shipped
What is not covered
- Change of mind
- Opened products returned due to personal preference
- Products used and then reported faulty without timely notice
Cancellations
Orders cannot be cancelled once placed as they are processed immediately.
Contact us
Email: ohvenus.shop@gmail.com
Instagram: @ohvenus.shop
Response time: within 24 hours on business days.